Help & Advice
At KMA Machines, we pride ourselves on our quality and our low ‘failure rates’. Despite our pedals not being designed for swimming, firing up in the air or generally flying around they are built to last and resist the daily routine of touring. However, from time to time we do realise, like with all electronics, things can go wrong, no matter how carefully you treat them.
On average, 70-80% of all pedals sent into us for service are actually fully functional and most issues are caused by faulty cables, your instrument, a bad PSU or something else we cannot recreate in our service department.
Most issues usually can also be resolved by reviewing our FAQ with common troubleshooting tips, but if you can’t find the answer you are looking for (or if you need technical assistance or service after purchase) please do get in touch with our service team.
Service/Repairs
If under warranty, and in the unlikely event of having any issues with your KMA product, depending on the local laws where you live, we would suggest in the first instance to please contact the dealer you purchased it from.
Alternatively, you can get in touch with us using the form below and we will open a service case for you. For products outside of our warranty etc. we are happy to quote for repairs.
If required, you will need to send the device back to us. We will repair/replace as required and return – you just have to pay the return shipping fee. Once the process has started, we may ask for proof of purchase if claiming warranty service or additional fault details to ascertain in more detail what the fault could be etc.
Terms and Conditions
The following Terms and conditions apply to the limited 2-Year Factory or Extended 5-Year Warranty:
Your product is covered as long as faults are not caused by any form of abuse or neglect. Our pedals are not made for swimming, firing up to the sky and flying around, even if they land ‘softly’. They are built to resist the daily routine of touring but, like with all electronics, please do handle with care.
Using a wrongly rated power supply, modifying the circuit in any way or any other mishandling etc. is not covered. Warranty also does not apply to normal wear and tear of the graphics, knobs, switches, sockets or enclosure.
The following Terms and conditions apply to the Extended 5-Year Warranty:
Your details may be kept on file and used by KMA Machines for direct marketing purposes and for possible future offers. This information will not be given to third parties. If you do not wish to be contacted in the future (apart from in relation to this offer) please email us at marketing@kma-machines.com . You can unsubscribe from KMA Machines emails at any time by clicking the unsubscribe link in any emails sent to you.
KMA Audio Machines UG (haftungsbeschränkt) & Co.KG reserve the right to modify or withdraw this Extended 5-Year Warranty promotion at any time.
By registering for the Extended 5-Year Warranty, you agree to accept the above terms and conditions.
