FAQ
What about warranty?
All products from KMA Machines are supplied with a 2-year limited Factory Warranty* for the original owner. This covers any defects in manufacturing or for faulty components.
However, by registering your purchase with us within 60 days of purchase, you can increase this to 5 Years*!
*Terms apply, check the page for full details.
In the unlikely event of having any issues with your KMA product, depending on the local laws where you live, we would suggest in the first instance to please contact the dealer you purchased it from.
Alternatively, you can get in touch with us via the service page and send it back to us. We will repair/replace as required and return – you just have to pay the shipping fee. For products outside of warranty etc. we are happy to quote for repairs. Our pedals are not made for swimming, firing up or flying around and landing softly. They are built to resist the daily routine of touring but, like with all electronics, handle with care.
Do you sell direct and/or ship worldwide?
While we do sell direct via our own direct online store, we encourage you to support your local dealer for the fastest service.
However, if a product is not available at stores locally we’re more than happy to ship our pedals to you wherever you live, worldwide.
All prices are listed in $ US Dollars.
For customers within the U.S. or Puerto Rico:
The site automatically calculates, collects, and remits any applicable U.S. sales tax on all orders shipping to these regions
For customers within the Within the EU/EEA:
USD prices are converted to Euro at checkout and we add the prevailing respective VAT rate for your country.
For customers elsewhere:
As we ship from Germany, please be aware that there may be some local import restrictions applicable to you and/or costs you may have to pay locally before delivery.
If buying direct what about my return rights?
We encourage supporting your local dealer who have their own returns policies.
However if you purchase direct we offer a period of two weeks to check your pedal. We believe when you buy one of our pedals you will love it from the very first moment, but if you feel that it doesn’t fit your needs, you can send it back and we will refund the cost of the product (excluding shipping fees etc).
Please get in touch with us before returning. The two weeks starts with receipt of the package.
When purchasing direct, how do you ship and what about the cost?
Our shipping fees are reasonable and we don’t aim to make profit on shipping, please check the latest charges upon order.
We usually ship via UPS or DHL and the fee always contains insurance to guarantee that you won’t have any trouble with your package.
Delivery time depends on the destination and any holiday etc. exemptions in that period, but mostly it doesn’t usually take longer than 14 days worldwide.
We will provide a tracking code to check the status of the delivery once shipped.
